Returns Policy
Before you order your products, please ensure you have entered the correct style, colour and sizes etc for your requirements..
Our products have all the information you require to correctly select sizes and colours on the products page. For how to size a t shirt and other garments, click here
Returning Faulty Goods
All our products are 100% guaranteed so there is no charge to return faulty goods, however..
Goods will only be replaced with the same Style / Colour / Size as originally ordered, otherwise the administration fee applies
Returning wrongly ordered goods
There is a $25.00 administration fee to replace products returned, plus the cost of the courier back to you.
The $25.00 admin fee is to cover the cost to us of the following ..
Manually re-processing the order and creating credit notes etc.
The cost of adjusting stock records and returning the garments to stock
There is is NO CHARGE if you decide to keep the goods
There is NO CHARGE if the goods are returned to us for for screen printing or embroidery.
f goods are incorrectly ordered or an order cancelled after it has been shipped, it is the responsibility of the customer to return the order and a restocking fee will apply.
Our Restocking fee is determined on a case by case basis
A return Material Authorisation (RMA) number MUST be provided prior to goods being returned.
Goods can only be returned within 20 business days from delivery.
If an order has been cancelled after it has been packed but prior to invoicing or despatch a restocking fee may be applied.
Credit claims for shortage will not be accepted if the goods are delivered to a 3rd party (i.e. Your decorator) and the claim is not made within 48 hours of delivery or prior to the goods being decorated.
Any decorated goods or goods not in original condition (excluding faulty goods) will not be accepted for credit.
RETURNING GOODS
Any stock being returned MUST have a Return Material Authorisation (RMA) number attached and must have a copy of the invoice. Orders must be returned in original packaging and in a saleable condition. An RMA needs to be obtained prior to goods being returned. Goods sent without an RMA attached will not be accepted by our returns department.
